CASE STUDY

Fastool Now

A full audit and remediation of a 30-year construction-tool retailer's BigCommerce storefront, from complex product carousels and embedded video to third-party integrations, brought to WCAG 2.1 AA without compromising design or usability.

  • IndustryConstruction tools
  • PlatformBigCommerce
  • EngagementFull audit + remediation
  • StandardWCAG 2.1 AA
THE CHALLENGE

An accessible storefront without losing the experience

Fastool Now has built its reputation on customer service, over 30 years of it, backed by a knowledgeable staff and fast shipping. Their BigCommerce storefront had to match that standard for every shopper, including those who rely on assistive technology. The barriers sat in the store's most functional parts, the components that make it work.

  1. Product image carousels and forms that were not operable with a keyboard or screen reader.
  2. Embedded YouTube video presented without an accessible player pattern.
  3. A SearchSpring integration rendered through Angular templates.
  4. Third-party plugins added without an accessibility review.
  5. Responsive layout issues that broke the experience at smaller sizes.
OUR APPROACH

Research-first remediation, component by component

We refactored the store's complex components for WCAG 2.1 AA, researched every app and plugin before it shipped, and coordinated directly with third-party vendors and developers so accessibility held across the whole stack.

Full audit & remediation

A manual and automated audit of the BigCommerce storefront, then managed remediation of every defect found.

Accessible carousels & forms

Rebuilt the product image carousels and forms as fully keyboard and screen-reader operable components.

Accessible media

Integrated embedded YouTube video into a product carousel and lightbox with an accessible player pattern.

SearchSpring integration

Remediated the SearchSpring integration through its Angular templates, in coordination with the SearchSpring help desk.

Plugin research & vendor coordination

Researched apps and plugins for accessibility before adoption, and worked with vendors to close gaps or log honest known limitations.

Ongoing compliance

Descriptive transcripts, improved image alt text, and monitoring of site updates keep the storefront accessible as it changes.

THE IMPACT

Compliant, and better to use

  • Full WCAG 2.1 AA conformance across the BigCommerce storefront.
  • The store's most complex components, product carousels, forms, and embedded video, rebuilt accessibly without losing functionality or design.
  • Per the client, the fixes did not only make the site compliant, they significantly improved its overall usability and styling.
  • Responsive design issues resolved across devices.
  • Ongoing compliance and monitoring keeps the experience accessible as the catalog and site evolve.
“The accessibility fixes have not only made the site compliant but have also significantly improved its overall usability and styling.”

Fastool Now

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