You have less time than you'd like, but more options than you think. One team reads the claims, fixes the actual code, and produces the documentation your attorney needs, so you can respond with a real fix instead of a rushed patch.
A demand letter is not a lawsuit. It is a notice that a plaintiff attorney believes your site has accessibility barriers that violate the Americans with Disabilities Act (ADA), and that they are prepared to file if you do not respond. You have a window to act, and what you do inside it matters.
There are no handoffs, no delays waiting on a separate vendor, and no reports that require translation before your attorney can use them.
Serial plaintiffs target small businesses because they expect a fast settlement. A credible technical record changes that calculation.
Contact Zenyth first. We review the claims, advise on their legitimacy, and can refer you to experienced defense counsel if you do not already have an attorney.
Do not respond to the letter yourself, and do not contact the plaintiff's counsel. Anything you say can affect the matter.
Do not change your site yet. Edits made before a legal strategy is in place can complicate your response.
Let one team handle the rest. We audit the specific claims in the letter, fix the code, and give your attorney the documentation they need to respond.
Accessibility was never a design requirement for most of the Shopify ecosystem. Default themes, premium themes, custom builds, and third-party apps were made for conversion and aesthetics, not Web Content Accessibility Guidelines (WCAG) conformance. So most Shopify stores, even expensive, well-built ones, have accessibility barriers in the code from day one. Plaintiff attorneys know this, and it is part of why e-commerce merchants receive a disproportionate share of ADA demand letters.
Zenyth was the first accessibility firm on the Shopify App Store. We have spent a decade building, auditing, and defending accessible Shopify stores, and no other firm brings the same platform-native architecture or track record to this work.
We fix your store at the code level, not with a widget layered on top. Zena, our AI engine, scans your entire storefront in one pass so our experts can start fast, and our Shopify-native tools give you a compliant foundation that holds through theme updates, app changes, and new content, without restarting the process every time your site changes.
Once you engage Zenyth, here is what happens.
Our team reviews your site against the specific claims in the demand letter, identifying the barriers that matter most for your legal response. This is not an automated scan. It is a manual, expert-led review that produces a findings record your attorney can use.
Remediation is handled by the same team that did the audit. There is no handoff to a separate developer, no report that sits unactioned, and no risk of fixes that contradict the audit findings. For Shopify stores, all remediation is implemented using Shopify-native architecture, so fixes hold through future updates.
This is the paper trail your attorney needs: a structured record of what was found, what was fixed, and when. It is built for legal defense from day one, not assembled after the fact.
We work on their timeline, speak their language, and produce supplemental documentation as the matter develops. If the situation escalates, we are already embedded in your defense, not starting from scratch.
Reach out and tell us what happened. We will review the claims, tell you where you stand, and move fast on a response your attorney can use. Demand-letter matters go to the front of the line.
Tell us what is going on, in your own words. If you have a demand letter, mark it urgent and we will move it to the front. Demand-letter requests are prioritized.
Prefer to talk? Call (310) 400-0194.
Zena is our AI engine, trained on a decade of real Zenyth audits and remediation. It runs automated first-pass scans and drafts findings and fixes, each validated by a human expert before it counts, and it answers your accessibility questions on demand from Zenyth's curated knowledge. It works across the platform and our services to make the work faster without giving up what makes it defensible.
We review your demand letter, assess the claims, and follow up promptly to discuss next steps. If you do not already have an attorney, we can refer you to experienced defense counsel. From there, we scope the engagement and get to work.
Demand letter matters are treated as urgent. We respond promptly and do not put clients in active legal situations on a five-day queue.
We request access through Shopify's collaborator code system. You approve the request from your store admin, stay in full control, and can revoke access instantly at any time.
Both. We can audit and remediate existing theme sections, apps, and custom code, and we can design and build new accessible sections from the ground up.
In most cases within a week of being granted collaborator access. For demand letter engagements with tight deadlines, we prioritize accordingly.
Yes. Our remediation works within your existing storefront and release cycle without taking it offline.
Yes. Everything you share is treated as confidential under a mutual NDA, which is standard for every engagement.
Engagements are scoped to the claims in your letter and the complexity of your store. Most fall in a clear, fixed-fee range that we share before any work begins.
Customizations and apps are common sources of barriers. During scoping we assess your specific setup and flag anything that needs specialized handling.
No. Zenyth handles the technical work directly and communicates clearly about what we are doing and why.